Solar Contract and Sales Disputes

Many solar complaints start with the sale. Door-to-door and online solar sales often promise dramatic savings, tax refunds, or a zero electric bill. Homeowners later discover a 20- or 25-year loan or lease, a dealer fee built into the price, or a system that produces far less than promised. Muggeo & Associates helps Massachusetts homeowners evaluate their contracts and pursue claims against sellers, installers, and others responsible.

Common Sales Problems

Savings, production, or bill-reduction promises that do not match reality
Promises about federal tax credits or state incentives the homeowner could not use
Leases or power purchase agreements presented as ownership
Financing with dealer fees, escalators, or balloon terms that were not explained
Contracts signed electronically on a salesperson’s tablet without a full review
Pressure to sign the same day and failure to explain cancellation rights
Sales to elderly homeowners or homeowners with limited English
Contractors who were not registered under the Home Improvement Contractor law

Your Rights Under Massachusetts Law

Chapter 93A. Unfair or deceptive acts in trade or commerce are unlawful under G.L. c. 93A. Consumers may recover actual damages, up to triple damages for willful or knowing violations, and reasonable attorney fees.
Home Improvement Contractor law (G.L. c. 142A). Covered contracts must be in writing and include specific terms, including the contractor’s registration number, a detailed description of the work, the total price and payment schedule, permit information, and notice of cancellation rights.
Three-day cancellation. Contracts signed at the home and some financed transactions carry statutory cancellation rights, and the seller must give proper notice of them.
Contract and fraud claims for misrepresentations and broken promises.

Who May Be Responsible

The sales company and its salespeople
The installer and subcontractors
The lender or finance company, in some circumstances
Successor companies that took over contracts or servicing

What to Do Now

Gather the contract, loan or lease documents, proposals, and every text and email from the salesperson.
Download your production data and utility bills since installation.
Do not stop loan payments without advice; it can affect your credit and remedies.
See our solar contract checklist.

We represent homeowners, condominium owners, and businesses across the North Shore, including Salem, Peabody, Beverly, Lynn, Marblehead, Swampscott, Danvers, Gloucester, Newburyport, and communities throughout the North Shore and Massachusetts.

Frequently Asked Questions

Can I cancel a solar contract I signed at my kitchen table?

Contracts signed at your home are often subject to a three-day cancellation right under Massachusetts and federal law, and certain financed transactions have their own rescission rights. The deadlines are short and the notice must be in writing, so act immediately.

The salesperson promised my electric bill would disappear. Do I have a claim?

Possibly. Written or verbal promises about savings, production, tax credits, or utility bills that turn out to be false can support claims for misrepresentation and unfair or deceptive practices under G.L. c. 93A. Keep every proposal, text, email, and estimate.

What if I did not understand that I signed a loan?

Many solar sales are financed through long-term loans with dealer fees built into the price. Truth-in-lending disclosures, signature practices, and how the financing was explained can all matter. Some contracts were signed electronically on a salesperson’s tablet, which can raise questions about consent.

What does a Chapter 93A demand letter do?

For most consumer claims, a written demand describing the unfair practice and the injury must be sent at least 30 days before filing suit. A reasonable settlement offer in response can limit damages, while an unreasonable response can increase them.

Does my solar contract have an arbitration clause?

Many do. Arbitration clauses can affect where and how a dispute is resolved, but they do not necessarily eliminate your claims. We review the clause and any opt-out rights.

Talk With a Massachusetts Solar Dispute Attorney

If you have a dispute with a solar salesperson, installer, or lender, call Muggeo & Associates at (978) 741-1177, text the same number, or request a consultation online. We answer calls 24/7 and can be reached at jared@ljmassoc.com. Our office is at 133 Washington Street, Salem, Massachusetts. Bring your contract, financing documents, and any utility or monitoring statements.

This page provides general information, not legal advice. Laws and incentive programs change, and every situation is different. Contacting the firm does not create an attorney-client relationship. Prior results do not guarantee future outcomes. Last reviewed November 2026.

Call or Text (978) 741-1177 to Schedule Your Consultation